Waiting
Customers or jobs sit idle between steps.
Process assessment / Find the hold-up
Find the hold-up in one process.
We follow a real piece of work through your business, from the first customer request to completion. The report shows where it waits, repeats or goes missing, and what you could change.
Bring one process you think is taking too long or creating mistakes. The Health Check helps us see whether a fuller assessment is worth doing.
Start a Health Check ↗01 / What this can involve
Where does the work slow down?
Repeat entry
Staff copy the same information into more than one place.
Lost updates
People have to ask around to find out what is happening.
Follow-through
Important next steps rely on someone remembering.
We follow one job, note where it gets held up, and set out what to change in a written report. Start with the free Health Check to see whether a fuller assessment makes sense.
Tell us what you need ↗